If you have an Android device and have been experiencing multiple crashes while using the PBK app, please try these steps to resolve the issue:

To correct the issue and allow for smooth operation of the app, the following steps should be followed. Also, please note that these steps will require a new login with your existing credentials.

1. Locate and tap on the Setting app to launch it.
2. Tap on the Apps menu option.
3. Tap to view all apps installed on the device.
4. Locate the Mobile Banking app and tap on it to open the App Info screen.
5. Tap on the Storage & Cache option.
6. Tap the Clear Storage option and tap OK in the confirmation pop-up.
7. Tap the Clear Cache option and tap OK in the confirmation pop-up.
8. Exit out of the Settings app.
9. Locate and tap on the Mobile Banking app to launch it.